Axellero

Legal

Public offer

The agreement between Axellero and everyone who uses the platform — plans, payments, credits, data and what each side promises.

Version
1.0 (draft)
Effective from
August 31, 2026

Terms

This document is a public offer (Article 395 of the Civil Code of the Republic of Kazakhstan) from the company named in section 16 (the “Provider”) to any legal entity or individual (the “Customer”) to conclude an agreement on the terms below.

  1. 1.1“Platform” — the Axellero low-code platform available at axellero.io and its subdomains, including the visual builders, the GraphQL API and Forge.
  2. 1.2“Forge” — the AI copilot built into the Platform that generates and edits workflows, data models and integrations.
  3. 1.3“Plan” — a subscription tier (Free, Pro, Team, Enterprise) with the limits published on the pricing page.
  4. 1.4“Credits” — units that Forge spends on AI work. Credits are included in Plans and sold separately in credit packs.
  5. 1.5“Workspace” — the Customer’s isolated area on the Platform where its apps, data and users live.

Subject of the agreement

The Provider grants the Customer access to the Platform under the chosen Plan, and the Customer pays for it as described in section 4. The Platform is provided as a service (SaaS); no software is transferred to the Customer unless an Enterprise agreement says otherwise.

Acceptance

The offer is accepted — and the agreement concluded — when the Customer does any of the following:

  1. 3.1creates a Workspace and starts using the Free plan;
  2. 3.2pays for a paid Plan or a credit pack;
  3. 3.3signs an Enterprise order form that refers to this offer.

Plans, prices and payment

  1. 4.1Prices and Plan limits are published on the pricing page and form part of this agreement. Prices are in US dollars and exclude VAT, sales taxes and bank or payment-provider fees.
  2. 4.2Subscriptions are billed in advance: monthly on the date of purchase, or yearly with the published discount. The subscription renews automatically for the same period unless cancelled before the renewal date.
  3. 4.3Payment is by card through the Provider’s payment processor. Yearly Team and Enterprise plans may be paid by bank transfer against an invoice, due within 10 banking days.
  4. 4.4If a payment fails, the Provider notifies the Customer and retries for 7 days. If it still fails, the Workspace moves to the Free plan; data is kept as described in section 13.
  5. 4.5The Provider may change prices with at least 30 days’ notice by e-mail. The new price applies from the next renewal. A Customer who does not agree may cancel before that date.

Forge credits

  1. 5.1Each Plan includes a monthly credit allowance. Plan credits reset on the billing date; unused Plan credits do not carry over.
  2. 5.2Credit packs can be bought on any Plan. Pack credits never expire and are spent only after the monthly allowance runs out.
  3. 5.3Credits are spent according to the rates shown in the Platform at the moment of use. The Provider may adjust the rates with 30 days’ notice; the Customer can see the current balance in the Workspace at any time.
  4. 5.4Credits have no cash value, cannot be transferred between Workspaces and are not refundable, except as required by law.

Free plan, trials and refunds

  1. 6.1The Free plan is provided as is, without payment and without a service-level commitment. The Provider may change its limits at any time.
  2. 6.2A yearly subscription can be refunded in full within 14 days of the first payment if the Customer has not used the paid features beyond the Free limits. Refunds go back to the original payment method within 10 banking days.
  3. 6.3Monthly subscriptions and credit packs are not refundable. Cancelling a subscription stops the next charge; the current period runs to its end.
  4. 6.4Enterprise refund terms are set in the order form.

Customer obligations

The Customer agrees to:

  1. 7.1keep the account credentials confidential and be responsible for everything done under its account;
  2. 7.2use the Platform lawfully and not for spam, malware, unauthorised access, or content that infringes third-party rights;
  3. 7.3not resell or sublicense access to the Platform without a written agreement;
  4. 7.4not attempt to bypass Plan limits, credit accounting or security measures;
  5. 7.5obtain all consents required to process the personal data of its end users on the Platform.

Provider obligations and service level

  1. 8.1The Provider keeps the Platform available and maintains it. The target availability is 99.5% per month on the Team plan and 99.9% on Enterprise, measured excluding planned maintenance announced at least 24 hours in advance.
  2. 8.2If the target is missed, the Customer may claim a credit of 5% of that month’s fee for every full percentage point below the target, up to 50%. Claims are made within 30 days of the month’s end.
  3. 8.3Support is provided through the channel of the Customer’s Plan: community forum on Free, e-mail on Pro (response within 24 working hours), priority queue on Team, and a dedicated engineer on Enterprise.

AI features

  1. 9.1Forge produces suggestions with the help of third-party language models. Output may be inaccurate or incomplete; the Customer reviews everything before use and remains responsible for the apps it publishes.
  2. 9.2The Provider does not use the Customer’s data to train models. Requests to model providers are sent with only the context needed for the task.
  3. 9.3When the Customer brings its own model key, requests go straight from the Customer’s browser to the model provider under that provider’s terms; the Provider does not store the key.

Intellectual property

  1. 10.1The Platform, its code, design and documentation belong to the Provider. The Customer receives a non-exclusive, non-transferable right to use the Platform for the term of the agreement.
  2. 10.2Everything the Customer builds on the Platform — apps, workflows, data models, content — belongs to the Customer, including output generated by Forge at the Customer’s request.
  3. 10.3The Customer grants the Provider the right to host, copy and process the Customer’s content only as needed to run the service.

Data and confidentiality

  1. 11.1The Provider processes personal data in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection” and the Provider’s Privacy Policy, which forms part of this agreement.
  2. 11.2Customer data is stored in the region selected for the Workspace and is backed up daily. Enterprise Customers may choose on-premise or private-cloud deployment.
  3. 11.3Each party keeps the other’s non-public information confidential and uses it only to perform this agreement. The obligation survives termination for 3 years.
  4. 11.4The Provider may name the Customer as a client in marketing materials unless the Customer objects in writing.

Liability

  1. 12.1The Provider’s total liability under this agreement is limited to the amount the Customer paid in the 12 months before the claim. On the Free plan liability is limited to the amount of 100 US dollars.
  2. 12.2Neither party is liable for indirect damages, lost profit or lost data caused by the other party’s own actions, or for failures caused by force majeure, third-party services or the Customer’s infrastructure.
  3. 12.3The limitations do not apply to liability that cannot be limited by law, to wilful misconduct, or to breaches of confidentiality.

Term and termination

  1. 13.1The agreement takes effect on acceptance and runs while the Customer has a Workspace.
  2. 13.2The Customer may cancel a paid Plan at any time in the Workspace settings. The Customer may delete the Workspace at any time; this ends the agreement.
  3. 13.3The Provider may suspend or terminate access with notice if the Customer breaches section 7 and does not cure the breach within 10 days, or immediately if the breach threatens the Platform or other customers.
  4. 13.4After termination, the Customer can export its data for 30 days. After that the Provider deletes it, except copies kept in backups for up to 90 days and records required by law.

Changes to this offer

  1. 14.1The Provider may change this offer by publishing a new version at axellero.io/offer and notifying Customers by e-mail at least 15 days before it takes effect.
  2. 14.2Continuing to use the Platform after the effective date means the Customer accepts the new version. A Customer who does not agree may terminate before that date and receive a pro-rata refund of any prepaid period.

Governing law and disputes

  1. 15.1This agreement is governed by the law of the Republic of Kazakhstan.
  2. 15.2The parties try to settle disputes by negotiation; a written claim is answered within 15 working days.
  3. 15.3If negotiation fails, disputes go to the court at the Provider’s registered address, unless mandatory consumer-protection rules give the Customer another venue.
  4. 15.4This offer is published in English; translations are provided for convenience. Where a translation differs, the English text applies.

Provider details

Questions about this offer, invoices or data handling go to the contact e-mail below.

Company
[Axellero LLP]
Registration
[BIN 000000000000]
Address
[Almaty, Republic of Kazakhstan]
Bank
[Bank details]
E-mail
info@axellero.io